TV help

TV FAQ

1. What is TELUS TV?
2. Will TELUS TV affect my telephone line?
3. Will I be able to watch digital television on my existing TV?
4. How many channels can I receive on TELUS TV?
5. Why can't I access all the channels?
6. Why is TELUS entering the television market?
7. What technology enables TELUS TV?
8. Will TELUS offer HDTV?
9. When will TELUS TV be available in my area?

High Definition (HD) TV - FAQ

1. Why is HD TV better?
2. What do I need to experience TELUS TV HD?
3. Is setting up HD complicated?
4. Can I get TELUS TV HD where I live?
5. How many HD enabled TVs can I have?
6. Are all of my channels HD?
7. How much does HD programming cost?
8. Why do I need to subscribe to both the HD and corresponding SD theme packs?
9. Can I get Video On Demand (VOD) or Pay Per View (PPV) in HD?
10. Can I watch local news or other local programming in HD?

Video On Demand FAQ

1. What is Video On Demand?
2. How many movies can I rent at one time?
3. If I get to the end of a video and want to watch it again, can I restart at the beginning?
4. What if I watched only part of the movie I ordered and didn't get to watch the rest before it expired?
5. How do I return to watching a Video On Demand rental after I've tuned to another channel?
6. Do my Parental Control settings stay the same for Video On Demand purchases as with other features of the TELUS TV Interactive Program Guide?
7. What is the difference between VOD and Pay-per-View (PPV)?

Troubleshooting

1. What should I do if the TELUS TV Box is on, but my TV screen is snowy or blank?
2. What should I do if I cannot turn my TELUS TV Box on?
3. What should I do if my Remote Control cannot control my TELUS TV Box and/or TV?

Logitech Harmony™ Remote

1. Do I need to initially program the Logitech Harmony remote or does it work out of the box?
2. The Logitech Harmony remote install software does not start, what do I do?
3. Why do the remote's menu screen and buttons not light up?
4. Why won't my TV turn on when I press the power button?
5. Why does the remote turn on my TV or TELUS digital box but not both?
6. What if I want to control only one of my devices?
7. What if I cannot find the device code in the database of devices?
8. What should I do if I do not receive my remote before installation?
9. How can I purchase an additional Logitech Harmony remote?

weemote^®

1. Do I need to initially program the weemote, remote control or does it work out of the box?
2. The weemote's red LED light does not light or flash properly.
3. The weemote powers on my TV or TELUS digital box but does not change channels.
4. The correct channel digits appear on my TV but the channel does not change.
5. I have a Sony TV (TV Setup Only) and the favourite channels that appear on the TV are totally different than the ones I initially programmed.
6. The channel digits on my TV display always show either the first or last digit I programmed in. For example, channel 57 shows up as channel 5 or 7.
7. Whenever I turn on the TELUS digital box, the TV turns on, then back off.
8. The channel up/down button only goes to the channels I programmed in the weemote, not to all channels.
9. Sometimes the weemote seems to get confused. For instance, the programmed channels get knocked out of alignment when the child is pressing the buttons too quickly.
10. Can I change the initial 5 pre-programmed family channels on my weemote or add more channels?
11. My digital box is not responding to the weemote, how do I re-program the weemote to recognize my TELUS digital box?
12. How can I purchase an additional weemote?

Note: This product is no longer available for purchase