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How are photo contest winners determined?

While a theme is being voted on, members have 14 days to vote for their 10 favourite photos. At the end of this period, the photos and names of the participants that have received the highest number of votes are displayed. Prizes may vary.

Do I have to be a TELUS Photos registered member to build my photo album or to participate in the photo contest?

Yes. Only TELUS Photos registered members can create, edit, share or delete a photo album or participate in the photo contest. To register, click on the "My account" button and fill in the form. A confirmation message containing a validation key will be sent to the e-mail address you have specified during the registration process.
It is important that you click on that validation key in order to activate your account.

How is my TELUS Photos available disk space calculated?

Disk space is calculated using the original size of the photos uploaded to your account. Your personal storage limit is 1 GB and a disk space indicator is available in the upload window.

How are votes calculated in the photo contest?

Each TELUS Photos registered member has a total of 10 votes that can be allocated to their favourite photos during the 14-day period where themes are being voted on. Members cannot vote more than once for a photo or vote for their own photos. Votes are not transferable to the next period, so they are lost when the voting period ends.

Do I have to use my TELUS e-mail address to take advantage of my 1 GB of free storage?

No. Anyone subscribing to TELUS Photos automatically gets 1 GB of free disk space, no matter which e-mail address they entered.

How many photos can I upload in my albums with 1 GB of free storage?

One gigabyte (GB) is the equivalent of 1024 MB. Assuming an average of 2 MB per photo, you would be able to store approximately 500 photos in your albums.

Can I share my albums with other people?

Yes, and this is true for public and private albums. To share an album with somebody else, click on "Share My Photos" and follow the instructions on your screen. By sharing an album, you allow one or more people to browse through the photos contained in this album for a set period of time. These people will only have access to the albums you have decided to share with them. You can increase, decrease or delete this sharing at any time by using the functions attached to the desired album.

Do I have to be a TELUS Photos registered member to participate in the photo contest?

Yes. Only TELUS Photos registered members can create, edit, share or delete a photo album or participate in the photo contest. To register, click on the "My account" button and fill in the form. A confirmation message containing a validation key will be sent to the email address you have specified during the registration process. It is important that you click on that validation key in order to activate your account.

Is there a limit to the number of photos I can submit to the contest?

Yes. Each TELUS Photos registered member can now submit a maximum of photos per theme, each theme lasting a total of 14 days. This privilege is not transferable to the next theme. We have decided to decrease the number of photos that members are allowed to submit for each theme in order to guarantee the quality of the photos submitted, to reduce the chances that the contest is tampered with and to avoid receiving multiple versions of the same photo.

What happens if I stop being a TELUS Internet Access client?

Nothing at all. You will still receive your 1 GB of free storage, no matter which e-mail address you have entered during the subscription process and whether or not you are still a TELUS Internet Access client. To view or edit your profile, click on the "My account" tab.

Is my storage limit being deducted each time I submit a photo to the contest?

No. Unless you submit a photo that has already been uploaded to one of your albums, and for which you storage limit has already been deducted, photos submitted to the contest do not affect your personal storage limit in any way.

How are photo contest themes determined?

TELUS Photos registered members have the opportunity to vote for their favourite themes among the list of suggestions submitted by other members. Members are allowed to vote once per 14-day period and cannot vote for the themes they have proposed. Votes are not transferable to the next period, so they are lost when the voting period ends. TELUS reserves the right to refuse a proposal deemed inappropriate.

Do I have to be a TELUS Photos registered member to create an album or participate in the photo contest?

Yes. Only TELUS Photos registered members can create, edit, share or delete a photo album or participate in the photo contest. To register, click on the "My account" button and fill the form. A confirmation message containing a validation key will be sent to the e-mail address you have specified during the registration process. It is important that you click on that validation key in order to activate your account.

Do I have to be a TELUS Photos registered member to browse through the photo contest galleries?

No. All visitors, whether or not there are TELUS Photos registered members, can browse through previous photo contest galleries. However, it is required to be a registered member to participate in the contest or to vote for you favourite photos.

What happens if I try to upload a photo that is too large for my personal storage limit?

You will see a message saying that the photo you are attempting to upload is too large. You can either decrease the size of this photo, delete existing photos to free up space in your album or select another photo.

What is a theme in submission? In voting? An archived theme?

All contest themes first start by a 14-day submission period followed by a 14-day voting period, after which they are archived. During the submission period, members are not allowed to vote for their favourite photos. Members are allowed to leave comments at any time. However, comments are only displayed once the theme is archived to avoid influencing the voting process.

What's the difference between a public and a private album?

Private and public albums differ in how they are accessed. All TELUS Photos registered members are allowed to navigate inside public albums, whereas only a private album's owner has this privilege. Sharing is the only exception to that rule. By sharing a private album, you allow one or more people to browse through the photos contained in this album for a set period of time. These people will only have access to the albums you have decided to share with them. You can increase, decrease or delete this sharing at any time by using the functions attached to the desired album.

Can I convert a public album into a private album and vice versa?

Yes. However, this privilege is only granted to the album owner. To do so, simply log in using your username and password, open the album for which you want to modify the status and click on "Make this album Private" or vice versa.

What is the difference between "voting" and "rating"?

Users can vote for photos that have been submitted to the photo contest and only during the voting period, whereas they are allowed to rate a photo at any point in time and whether it has been uploaded to an album or submitted to the contest. In both cases, these functions are only available to TELUS Photos registered members. And unlike voting, users can rate photos as often as they like. Please note that ratings are not taken into account when selecting the winning photos.

How can I vote for an upcoming theme?

TELUS Photos registered members have the opportunity to vote for their favourite themes among the list of suggestions submitted by other members. Members are allowed to vote once per 14-day period and cannot vote for the themes they have proposed. Votes are not transferable to the next period, so they are lost when the voting period ends. To view the list of proposed themes, click on "Upcoming Themes" under "Contest".

How should I proceed if I want to let TELUS know that there is an inappropriate photo in TELUS photos?

If you find a photo is inappropriate, please let us know by sending us an e-mail at the following address: photos@telusquebec.net.

How should I proceed if I want to suggest an improvement to TELUS photos?

For any comment, question or suggestion about TELUS photos, please send us an e-mail at the following address : photos@telusquebec.net.

Why does my name appear below the photos that I register in the themed contest?

You name is displayed below the photos you register in the themed contest to help you identify and differentiate them from the others. Your name or the name of other contestants does not appear to others to insure the voting process is as fair as possible.

There's French text in TELUS photos? Why are there comments and titles in different languages?

TELUS photos is available in French and in English so more people from across Canada and all over the world can take part in the community. But if you don't understand some text, we invite you to input that text in one of the many online translators available on the Internet.

Is the ActiveX plug-in I'm asked to install for multiple upload safe?

Absolutely. ActiveX is a technology developed by Microsoft for sharing information among different applications. Please note that you will have to click on the yellow bar at the top of you screen or " Install " in a pop-up. You will only have to go through this process once.

Is the Flash plug-in I'm asked to install to view a slideshow safe?

Absolutely. Flash is a graphic technology developed by Macromedia to display animations. Please note that you will have to click on the yellow bar at the top of you screen or " Install " in a pop-up. You will only have to go through this process once.

Can I send my photos for photo-finishing directly through TELUS photos ?

Not for the moment, but this is a project we are working on. To make this possible, we keep your photos in original sizes so you'll be able to develop them easily once we conclude an agreement with a specialized partner.

Why should I archive my photos on TELUS photos?

With digital photography technologies emerging, fewer people send their photos for photo-finishing. Your photos are priceless as they can represent many years of memories. When archived on TELUS photos, your precious moments are safely stored. TELUS is a name you can trust. Our hosting services are chosen by very large corporations as they are among the most secure in the country.

Are my photos safely stored on TELUS photos?

Absolutely. When archived on TELUS photos, your precious moments are safely stored. TELUS is a name you can trust. Our hosting services are chosen by very large corporations as they are among the most secure in the country.

How long can my photos be stored on TELUS photos?

Unless stated otherwise, you may store your photos in you account as long as you want - unless you decide to delete them.

How are the points calculated in the honour roll?

When a member wins first place at one of the themed contests, he or she receives three (3) points. The second place entitles the member to two (2) points and the third place to one (1) point. The number of "wins" equals the number of times a member's photos have finished in the top three.

How can my photos appear in the " Most popular " section?

The key is to have your photos either " viewed ", " rated ", " commented ", or " e-mailed " in the last month. The more users appreciate your photos, the most likely they are to appear in the "Most popular" section. Please note that private albums are not visible to other members so the photos they contain will not be displayed in this section.

How can I modify the information attached to one of my photos? Ex: Title or description.

To modify the information attached to one of your photos, you must click on the button " Modify photo " when viewing a single photo or the icon represented by a piece of paper and a pencil located below the photo when viewing thumbnails. Once the modifications are done, you must click on the button "Save". Please note that only the photo owner can modify this information.

How can I delete one of my photos?

To delete one of your photos, you must click on the button " Delete " when viewing a single photo or the icon represented by a waste bin located below the photo when viewing thumbnails. Please note that only the photo owner can delete one of his photos.

How can I modify the information attached to one of my albums? Ex: Title and public or private status.

To modify the information attached to one of your albums, you must click on the icon represented by a piece of paper and a pencil located below the thumbnail of the album when in the "My albums" page. Once the modifications are done, you must click on the button "Save". Please note that only the photo owner can modify this information.

How can I delete one of my albums?

To delete one of your albums, you must click on the icon represented by a waste bin located below the thumbnail of the album when in the "My albums" page. Please note that only the photo owner can delete one of his albums.

How can I add a contact to my address book?

To add a new contact, you must click on the " New contact " button in your address book. Then, specify whether you're adding a TELUS photos member as well - as this contact will be added to a distribution group. If so, simply select the group and click "Add " to transfer it to the right side. Don't forget to complete the process by clicking on the bottom "Add" button.

How can I create a group in my address book?

To create a new group, simply click on the " New/Edit group " button in your address book and specify its name. Then, add contacts by selecting them in the left box and clicking the " Add " button to transfer them to the right side. Don't forget to complete the process by clicking on the bottom "Create group" button.

How can I import my Outlook personal address book?

The first step in importing your Outlook address book is to export it from Outlook in a format that TELUS Photos will understand.

• Open your Outlook address book, click on the File menu, and select Import & Export.
• When the Import and Export Wizard comes up, select Export to a File and click Next.
• Choose Comma Separated Values (Windows) and click Next.
• Select the Contacts folder and click Next.
• Select a location where you will be able to find the file, name it, and click Next.

Once this is done, click on "My Address Book" and then on the "Import List" button. Specify the location and the format (ex. Microsoft Outlook) of the file you have generated, and click on "Import List" to complete.

Note: For now, TELUS Photos only supports Microsoft Outlook, Microsoft Outlook Express and Yahoo! Mail.

How can I subscribe (or unsubscribe) to TELUS Photos newsletter?

To subscribe to the TELUS Photos newsletter, log in using your username and password and click on "My account". Once in your profile, select the first checkbox under "TELUS Newsletters". To unsubscribe, de-select the checkbox.

I lost my username. How can I find it?

To retrieve your username, click on "Forgotten your username or password?" from TELUS Photos homepage and enter the e-mail address you have specified during the registration process. Your username will be sent to this address.

I lost my password. How can I find it?

To retrieve your password, click on "Forgotten your username or password?" from the TELUS Photos homepage and enter your username. An e-mail containing all the information you need to reset your password will be sent to the e-mail address attached to this username.