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Why did mytelus.com decide to launch a new home page?

Over the past few weeks, we've invited you to take a look at our new homepage, the first step in a new-look myTELUS to be rolled out, section by section, over the next few months. Based on your feedback, we've already added some features to the new homepage - and we'll be working to deliver even more of what you want.

You'll notice that our new homepage includes a dramatically different design and a shift towards entertainment and technology features that better reflect our customers' demands and what today's TELUS has to offer.

Watch for these exciting changes, to be introduced now through early 2007:

• Improved, new-look Games and Music sections
• Multimedia fun, including video and audio
• Interactive tools, including commenting/rating of stories and blogs
• A Photos section featuring weekly contests that allow you to submit your best stuff and vote for the best images
• A Technology and Lifestyle section designed to help you stay on top of technology and what it can do for you
• An Arts & Celebrities section that adds some pop to our entertainment news
• The addition of top-notch Personals and Classifieds sections
• A more national presence, including a French language/French content option.

The new myTELUS homepage is too big for my screen. How can I make it fit?

The new homepage was designed for a minimum 1024 by 728 pixel resolution, which is the minimum size used by the vast majority of myTELUS users. It also reflects a rapidly declining number of Internet users who still employ smaller screen resolutions, as much more information fits in the 1024 by 728 format.

If your monitor supports the larger resolution, you can adopt the larger resolution of 1024 by 728.

Instructions for Windows:
- Right click on your desktop, and select "properties"
- Click on the "settings" tab
- Slide the "screen area" to 1024x728

Instructions for Macintosh:
From the Apple menu, select Control Panels. You will either have the option Monitors & Sound or Monitors.

If the option is Monitors:
- Ensure that the Show pull-down menu option is set to Recommended.
- From the list of available resolutions, select the resolution you wish to use. Your screen resolution will change instantly.
- Close the Monitors window.

What happened to the personalization on the new homepage?

Depending on customer demand, we may bring back some or all of the homepage personalization options that were available on the old homepage, including the sports scoreboard, stock ticker and ability to select individual news and sports content.

Please note that if you want to retrieve your bookmarks from the old homepage, you can access them temporarily by going to the old homepage at www.mytelus.com/home. No other personalization choices, however, are transferable to the new page.

However, for now, we offer these personalization options:

• Weather information, which you can personalize by selecting the 'Change region' link in the top right corner of the page, beneath the weather icon
• News regionalization. Click on the 'Regional' news link in the 'In the news' area, then select the 'change region' link that appears above the headlines
• Movies regionalization. Scroll down the homepage to find the Movies search box, where you'll see a 'Regionalize movies' link

Please note that you can still regionalize the news and sports pages from those sections, and your portfolio tracker from the money section.

Is my browser compatible with the new myTELUS homepage?

The new homepage has been designed to work in most popular modern browsers. It's been tested in the following browsers, which all but a small percentage of our visitors use:
- Internet Explorer 7 and 6.0
- Firefox 1.0.6, Firefox 1.5.7

If you're not using one of these browsers, you may want to upgrade your browser. We recommend that you use the most recent version of your browser.

In addition, your browser settings must allow cookies and javascript for some features of the website to function properly (e.g. to change type size).

If you are using one of these browsers and are still having issues, please describe it in detail so we can investigate further.

How do I increase the type size on the new homepage?

The default type size on the new page is the smallest of three options. To increase the size, click on the grey "A" symbols located by the Webmail link, in the top right corner of the page. If it doesn't initially appear that the size has changed, scroll down the page, where you should see text elements have changed size.

How can I access my telus.net webmail?

The link is located in the top right corner of the page, under the weather icon. It's also located in the TELUS Products & Services area beneath the large ad on the right side of the page. Select the "Internet" tab and "My e-mail".

How can I access my TELUS accounts?

Under "Products and services", located in the right column under the advertisement. Click on "Manage my account" in one of the following tabs:

• Telephone
• Internet
• Mobility
• Television

What username and password am I supposed to use on myTELUS?

We realize this is confusing and we are working toward using one username and password on TELUS Web sites in the future.

Note also that while you can no longer sign-in to mytelus.com from the portal homepage, you can sign in from several other sections of the site, including Movies, Sports and Newsletters.

• To log in to mytelus.com, use your mytelus.com username and password. For specific areas, you may need to use other username/passwords as these may access other systems.
• Use your TELUS Internet services username (e.g. a4a12345) and password for access to the Internet, Webmail, Personal Webspace and your Internet Account (My account).
• Use your telus.com username and password for viewing your TELUS bill, changing your call services or Long Distance plan, and other telus.com account management tools.
• Use your mytelus.com username and password for your myTELUS stock portfolio and myTELUS newsletters.

Some sections of myTELUS provided by our partners may require you to use a special username and/or password for that section only (ex. Automotive).

I've forgotten my username and can't log in.

Please use our user name look-up tool to have your user name e-mailed back to you.

I've forgotten my password and can't log in.

Please use our password reset tool to obtain a new password for your username.

I cannot register for a username. It says my e-mail is already in use.

We can only allow one username per e-mail address on file. The error message you received indicates that the e-mail you entered is already in the system. It is likely you have already registered for myTELUS. If you have forgotten your username, please visit here: http://www.mytelus.com/user/lostusername.do

If you have forgotten your password, visit http://www.mytelus.com/user/reset_password.vm

If you wish to create a new account for a family member but only have one e-mail address in the family, we have the following suggestions:

1) If you are a TELUS Internet services customer, you may create an e-mail alias at no extra charge. Any mail sent to the alias account will end up in your regular inbox. For instructions, please go to http://www.mytelus.com/internet/email

2) Set up a free e-mail account at one of the numerous free e-mail services on the Web.

What if I'm having trouble finding what I'm looking for on myTELUS?

If you're having difficulty locating a certain area of myTELUS, you can find a complete list of the site's areas on our site map.

Are there technical requirements for viewing the myTELUS website?

We've designed the site for use with Internet Explorer 6.0 or higher, or Mozilla 1.0.6 or higher, but we recommend that you use the most recent version of your browser. Please visit our browser upgrade page for more information.

In addition myTELUS requires the use of cookies and javascript.