Q1 : How do I redeem my prepaid card?
Q2 : How do I top up my prepaid card?
Q3 : Can I use the prepaid card to purchase games for my mobile phone?
Q4 : Can I redeem the prepaid card on my Mac computer?
Q5 : How will I know when my one or two month subscription is over?
Q6 : The PIN and Card Number printed on my prepaid card won’t validate. What should I do?
Q7 : My prepaid card expired before I redeemed it. Can I get refund or replacement?
Q1 : How do I redeem my prepaid card?
Visit: http://gamesonline.mytelus.com/prepaid-cards/redeem.aspx and follow the instructions on the page.
Q2 : How do I top up my prepaid card?
Prepaid games cards cannot be recharged or reloaded. You may sign up for a monthly no-obligation subscription to TELUS Play Pack or TELUS Arcade Pack by signing up from within the TELUS Games Player. Or, purchase a new prepaid games card at one of our participating retailers.
Q3 : Can I use the prepaid card to purchase games for my mobile phone?
No, the prepaid games card cannot be used in conjunction with any mobile device.
Q4 : Can I redeem the prepaid card on my Mac computer?
No, the TELUS Games On Demand Service may only be used on a PC. See minimum system requirements for more information.
Q5 : How will I know when my one or two month subscription is over?
You will receive email notifying you that your subscription will be ending. You can also view the days remaining in your subscription under “My Account” within the TELUS Games Player. After your subscription ends, you have the option to subscribe to the TELUS Games On Demand Service or purchase a new prepaid games card.
Q6 : The PIN and Card Number printed on my prepaid card won’t validate. What should I do?
Ensure that you have entered the right sequence and that the card has not expired. If you still have problems, please email TELUSRCS@telus.com.
Q7 : My prepaid card expired before I redeemed it. Can I get refund or replacement?
The card expires three months from purchase or the expiry date printed on the card. Please ensure timely redemption of your prepaid card before this date. No refunds or replacements will be granted after purchase. After redemption, you will have unlimited access to TELUS Games on Demand for one or two months (depending on card purchased).